Terms of Service

Last updated: April 2026

Welcome to Spressify. These Terms of Service ("Terms") govern your use of the Spressify mobile application and website (the "Service"). By using Spressify, you agree to these Terms.

1. Acceptance of Terms

By creating an account or using Spressify, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Spressify is a salon booking and appointment request platform that connects customers with beauty and wellness professionals. Our Service allows you to:

• Discover salons and beauty professionals in your area
• View services, pricing, and availability
• Book and manage appointments
• Receive appointment confirmations and reminders
• Process payments for services

3. User Accounts

To use certain features of Spressify, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your account credentials secure
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

You must be at least 18 years old to create an account and use the Service.

4. Booking and Appointments

When you book an appointment through Spressify:

• You are entering into an agreement directly with the salon or service provider
• You agree to arrive on time for your scheduled appointment
• Cancellation policies are set by individual salons and will be displayed at booking
• Spressify is not responsible for the quality of services provided by salons

5. SMS Communications Consent

We do not send promotional or marketing text messages. All SMS communications are transactional and directly related to your use of the Service.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Create multiple accounts or share account credentials
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users or service providers
• Use automated systems to access the Service without permission
• Book appointments you do not intend to keep

7. Payments

Payments for services are processed securely through our payment providers. By making a payment, you agree that:

• You are authorized to use the payment method provided
• Payment information is accurate and complete
• You authorize charges for booked services

Refund policies are determined by individual salons. Disputes regarding services should first be addressed with the salon directly.

8. Intellectual Property

The Spressify name, logo, and all related graphics, content, and software are owned by Spressify and protected by intellectual property laws. You may not use our trademarks or content without prior written permission.

9. AS-IS Warranty Disclaimer

THE SPRESSIFY PLATFORM, INCLUDING ALL SOFTWARE, FEATURES, CONTENT, AND SERVICES PROVIDED THROUGH THE APP OR WEBSITE, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORFIELD PACIFIC LLC AND SPRESSIFY EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE;

(b) ANY WARRANTY THAT THE PLATFORM WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS OR EXPECTATIONS;

(c) ANY WARRANTY THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS;

(d) ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION, CONTENT, OR AI-GENERATED OUTPUT AVAILABLE THROUGH THE PLATFORM;

(e) ANY WARRANTY THAT DEFECTS IN THE PLATFORM WILL BE CORRECTED WITHIN ANY PARTICULAR TIMEFRAME.

You acknowledge that the existence and operation of your business, and your ability to generate revenue and serve clients, does not depend exclusively on the availability of the Spressify platform, and that you have not relied on any representation by Spressify that the platform will be available without interruption or error.

Nothing in this section limits Spressify's liability for its own willful misconduct, gross negligence, fraud, or intentional misrepresentation. California Civil Code § 1792 and related statutes governing implied warranties in consumer product transactions are not affected by this disclaimer, which applies solely to the provision of a software service.

10. Limitation of Liability; Force Majeure

10.1 Disclaimer of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPRESSIFY, ITS PARENT COMPANY NORFIELD PACIFIC LLC, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE TO ANY USER — WHETHER A PROVIDER (BUSINESS ACCOUNT) OR CLIENT (CUSTOMER ACCOUNT) — FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

(a) LOSS OF REVENUE, INCOME, PROFITS, OR BUSINESS OPPORTUNITIES;

(b) LOSS OF CLIENTS, APPOINTMENTS, OR BOOKINGS;

(c) LOSS OF DATA, RECORDS, OR BUSINESS INFORMATION;

(d) BUSINESS INTERRUPTION OR DOWNTIME;

(e) REPUTATIONAL HARM OR LOSS OF GOODWILL;

(f) COST OF SUBSTITUTE SERVICES OR SYSTEMS;

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF SPRESSIFY, EVEN IF SPRESSIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY UNDER WHICH A CLAIM IS BROUGHT, INCLUDING CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

Nothing in this section limits Spressify's liability for its own willful misconduct, gross negligence, fraud, or intentional misrepresentation, or for death or personal injury caused by Spressify's negligence, to the extent such limitations are prohibited by applicable law.

10.2 Platform Availability; Provider Responsibility for Client Communication

Spressify is a software platform and, like all software platforms, may experience interruptions, outages, reduced performance, or temporary unavailability due to factors including but not limited to server failures, scheduled or emergency maintenance, third-party infrastructure failures (including cloud hosting providers, payment processors, and SMS carriers), high user traffic, power outages, or poor network connectivity.

Spressify does not guarantee that the platform will be available at any specific time or that its services will be uninterrupted, error-free, or free from data loss.

Providers are solely responsible for communicating any platform interruptions or service disruptions to their own clients. Spressify is not responsible for any appointments missed, client relationships damaged, revenue lost, or reputational harm suffered by a provider as a result of platform downtime or unavailability, regardless of the cause or duration of the interruption. Providers are encouraged to maintain independent backup communication methods to ensure continuity of client communication during any period of platform unavailability.

10.3 Limitation on Total Liability (Liability Cap)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPRESSIFY'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM, REGARDLESS OF THE LEGAL THEORY UNDER WHICH THE CLAIM IS BROUGHT, SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL SUBSCRIPTION FEES (EXCLUDING APPLICABLE TAXES AND THIRD-PARTY PROCESSING FEES) ACTUALLY PAID BY YOU TO SPRESSIFY IN THE THIRTY (30) CALENDAR DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE; OR

(b) FIFTY UNITED STATES DOLLARS ($50.00).

For clarity: transaction fees paid to Stripe, Google Play Billing fees, and platform fees deducted from provider payouts are not "subscription fees" for purposes of this cap. Only amounts paid directly for a Spressify subscription plan (Solo, Studio, Studio+, Elite, or Enterprise tier) are counted. If your claim arises during a free trial period during which no subscription fees were paid, the applicable cap is fifty dollars ($50.00).

Nothing in this section limits Spressify's liability for its own willful misconduct, gross negligence, fraud, or intentional misrepresentation, or for death or personal injury caused by Spressify's negligence, to the extent such limitations are prohibited by applicable law.

10.4 Force Majeure

Spressify shall not be in breach of these Terms, and shall not be liable to you for any failure or delay in the performance of its obligations, to the extent that such failure or delay is caused by circumstances beyond Spressify's reasonable control, including but not limited to:

• (a) acts of God, including earthquakes, floods, wildfires, hurricanes, tornadoes, or other natural disasters;
• (b) pandemic, epidemic, or public health emergency declared by a governmental authority;
• (c) war, terrorism, civil unrest, riots, or government-imposed sanctions or embargoes;
• (d) power grid failures, telecommunications outages, or internet infrastructure failures;
• (e) failure or unavailability of third-party services upon which Spressify depends, including Firebase (Google), Stripe, Twilio, Apple App Store infrastructure, or Google Play infrastructure;
• (f) cyberattacks, distributed denial-of-service (DDoS) attacks, or other malicious interference with Spressify's systems;
• (g) governmental actions, regulations, or orders that restrict or prohibit Spressify's ability to operate;
• (h) any other event or circumstance outside of Spressify's reasonable control that could not have been avoided by the exercise of reasonable diligence.

In the event of a force majeure condition, Spressify will use commercially reasonable efforts to notify affected users and restore service as promptly as practicable. A force majeure event does not excuse any user's obligation to pay fees that have already been earned or invoiced prior to the event.

11. Provider Indemnification

If you operate a business account on Spressify (a "Provider"), you agree to defend, indemnify, and hold harmless Norfield Pacific LLC, its DBA Spressify, and their respective officers, directors, employees, contractors, agents, successors, and assigns (collectively, the "Spressify Parties") from and against any and all claims, demands, lawsuits, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses — including reasonable attorney fees and litigation costs — arising out of or relating to:

• (a) Your services. Any services you perform for clients — including the quality, safety, results, professional conduct, or outcome of those services — regardless of whether the booking was made through the Spressify platform.
• (b) Your content. Any content you post, upload, or transmit through the platform, including business descriptions, service listings, photos, AI-generated content you approved and published, and communications sent to clients through Spressify's messaging features.
• (c) Your representations. Any representation you make to clients about your qualifications, licensing, pricing, availability, or services that is false, misleading, or inaccurate.
• (d) Your violation of third-party rights. Any claim by a third party that your content, services, or conduct infringes their intellectual property rights, privacy rights, or other proprietary rights.
• (e) Your violation of these Terms or applicable law. Any failure by you to comply with these Terms of Service, Spressify's Platform Policies, or any applicable federal, state, or local law or professional licensing requirement.
• (f) Client injuries or property damage. Any claim by a client or third party for personal injury, bodily harm, or property damage arising from a service performed by you or on your behalf.

Procedure. The Spressify Parties will provide you with prompt written notice of any indemnifiable claim, give you reasonable control of the defense and settlement (provided you may not settle any claim in a manner that imposes obligations on the Spressify Parties without their written consent), and reasonably cooperate at your expense. Spressify reserves the right to participate in the defense at its own expense with counsel of its own choosing.

Scope. This indemnification obligation survives termination of your account and these Terms. You are not required to indemnify the Spressify Parties for losses arising solely from their own willful misconduct, gross negligence, or fraud.

12. Termination

We may suspend or terminate your account at any time for violations of these Terms or for any other reason, with or without notice.

13. Account Deletion

You may permanently delete your account at any time directly from the Spressify app (Settings > Account > Delete Account). When you delete your account:

• Your personal data is permanently removed from our systems
• A confirmation email is sent to your registered email address
• All active bookings are cancelled
• Deletion is processed immediately and cannot be undone

If you are unable to delete your account through the app, you may request deletion by emailing account-deletion@spressify.com.

For more information, visit our Account Deletion page.

14. Transactional Communications

By using the Service, you acknowledge that Spressify may send transactional emails and SMS messages related to your account activity, such as booking confirmations, account deletion confirmations, and security notifications. These communications are essential to the operation of the Service. See our Privacy Policy for details on SMS and email communications.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new Terms.

16. Governing Law and Venue

These Terms of Service, and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Spressify platform, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

For matters subject to arbitration (as described in Section 17 below), the Federal Arbitration Act, 9 U.S.C. § 1 et seq. ("FAA"), governs the interpretation, enforcement, and validity of the arbitration agreement, and the AAA Consumer Arbitration Rules govern the arbitration proceedings.

For any dispute or claim that is not subject to arbitration — including claims for injunctive or other equitable relief, small claims court actions, or any matter excluded from arbitration under Section 17 below — the exclusive jurisdiction and venue shall be the state and federal courts located in Los Angeles County, California. You and Spressify each irrevocably consent to the personal jurisdiction of those courts and waive any objection that such courts constitute an inconvenient forum.

You and Spressify agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. Mandatory Arbitration; Class Action Waiver

17.1 Agreement to Arbitrate

You and Spressify (Norfield Pacific LLC) agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, the Spressify platform, or your relationship with Spressify — including disputes about the formation, interpretation, breach, termination, or validity of these Terms — shall be resolved exclusively through binding individual arbitration, rather than in a court of law, except as set forth in Sections 17.4 and 17.5 below.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and is intended to be interpreted as broadly as possible. The FAA governs whether a dispute is subject to arbitration; California law governs all other aspects of the underlying dispute.

17.2 Arbitration Rules and Process

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules ("Consumer Rules"), as modified by this section. The Consumer Rules are available at www.adr.org or by contacting the AAA at 1-800-778-7879.

The arbitration will be conducted by a single, neutral arbitrator. The arbitration will take place in Los Angeles County, California, or — if both parties agree — via videoconference or telephone. The arbitrator's decision will be final and binding, and may be entered as a judgment in any court of competent jurisdiction.

Filing a Claim. To initiate arbitration, you must send a written demand to Spressify at legal@spressify.com describing your claim in reasonable detail and the relief you seek. Spressify may send its demand to the email address associated with your account.

Arbitration Fees. For claims of $10,000 or less, Spressify will pay all AAA filing, administration, and arbitrator fees. For claims above $10,000, the AAA Consumer Rules govern fee allocation. If the arbitrator finds that a claim was frivolous or brought in bad faith, the arbitrator may require the filing party to reimburse the other party's fees and costs.

17.3 Class Action Waiver

YOU AND SPRESSIFY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

If this class action waiver is found to be unenforceable for any reason, then the entire Section 17 shall be void, and any dispute shall be resolved in court pursuant to Section 16.

Exception — Public Injunctive Relief (McGill Carve-Out). Notwithstanding the foregoing, this class action waiver does not apply to any claim for public injunctive relief brought under the California Consumer Legal Remedies Act (CLRA), the California Unfair Competition Law (Business & Professions Code § 17200 et seq.), or the California False Advertising Law (Business & Professions Code § 17500 et seq.). Any such claim for public injunctive relief may be brought in a court of competent jurisdiction. Any individual monetary claims between the parties remain subject to arbitration.

17.4 Excluded Claims: Small Claims Court

Either party may elect to bring an individual claim in small claims court in Los Angeles County, California, so long as the claim qualifies under that court's jurisdictional limits and is maintained as an individual action. This election may be made at any time before an arbitrator is appointed and does not waive either party's right to compel arbitration of any claim that does not qualify for small claims court.

17.5 Excluded Claims: Emergency Injunctive Relief

Either party may seek emergency or preliminary injunctive relief, a temporary restraining order, or other provisional equitable relief in a court of competent jurisdiction — including to protect confidential information, intellectual property rights, or to prevent irreparable harm — without waiving the right to arbitrate all other claims. Any such request must be filed in a court located in Los Angeles County, California.

17.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to legal@spressify.com within 30 days of the date you first accept these Terms of Service (or within 30 days of the effective date of this section if you had an existing account). Your notice must include your full name, the email address associated with your Spressify account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms. Disputes from opted-out accounts will be resolved in court pursuant to Section 16.

17.7 Severability

If any provision of this Section 17 is found to be invalid or unenforceable — except as provided in Section 17.3 regarding the class action waiver — that provision shall be severed and the remaining provisions of this section shall remain in full force and effect.

17.8 Future Changes

If Spressify makes any material change to this arbitration agreement, Spressify will notify you by email or in-app notice. You may reject the change by sending written notice to legal@spressify.com within 30 days of notification. Rejection of a change does not terminate your agreement to arbitrate under the version in effect when you first accepted these Terms.

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