Billing Issues
Help with invoices, subscriptions, receipts, and billing questions.
Where can I find my receipts and invoices?
To access your receipts and invoices:
- Customers: Go to Bookings > History > Tap any booking > View Receipt
- Salon owners: Go to Dashboard > Earnings > Transaction History
Receipts are also emailed to you after each completed appointment.
I was charged incorrectly. What should I do?
If you believe you were charged incorrectly:
- First, check your booking details and receipt for accuracy
- Contact the salon directly for service-related pricing disputes
- For platform billing issues, contact us at support@spressify.com
Please include your booking ID and a description of the issue. We'll investigate within 24-48 hours.
How do I cancel my subscription? (For Salon Owners)
To cancel your salon subscription:
- Go to Dashboard > Settings > Subscription
- Tap "Cancel Subscription"
- Select a reason for cancellation
- Confirm cancellation
Your subscription will remain active until the end of your current billing period. You can reactivate at any time.
Why was my payment declined?
Common reasons for declined payments:
- Insufficient funds in your account
- Card expired or invalid card number
- Your bank blocked the transaction (contact your bank)
- Billing address doesn't match card on file
Try updating your payment method or using a different card. If the issue persists, contact your bank.
Do you offer refunds for subscription fees? (For Salon Owners)
Our refund policy for subscription fees:
- Within 14 days: Full refund if you haven't received any bookings
- After 14 days: Prorated refund may be available on a case-by-case basis
- Infrastructure fees: Non-refundable as they cover SMS, API, and platform costs already incurred
Contact support@spressify.com to request a refund.